Field Service Supervisor (Tractor) at Toromont Cat Careers

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City: Sudbury
Province: Ontario
Country: Canada
Job ID#: 6704

Reporting To: Product Support Manager

Do you have high integrity and strong work ethic?  We are seeking an experienced Field Service Supervisor to be a key customer contact providing efficient, knowledgeable and professional customer service both personally and through strong team leadership. 

Key Accountabilities

  • Provide excellent customer service as key contact for field service requirements and work orders
  • Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
  • Improve customer and employee satisfaction by initiating corrective procedures in the field service operations
  • Investigate and report accidents or near misses
  • Overview field workload to maximize productivity of service operations
  • Prepare invoices for internal and external customers
  • Manage and control work-in-process in a timely manner
  • Administer warranty decisions and subsequent claims
  • Maintain maintenance on the fleet of field service trucks
  • Manage assets and employees at off-site locations
  • Train and coach team members, administer performance evaluations and ensure all employees comply with established customer safety rules
  • Promote and participate in safe work and environmentally sound behaviours and training at all times in support of Toromont’s Health and Safety Policy/Programs and best practices

Key Qualifications

  • Post Secondary Education with a technical focus and experience in a supervisory position (would be an asset) 
  • Minimum 5 years experience in the heavy equipment industry and strong technical aptitude with Cat Products
  • Effective communication skills to effectively interact across all levels of the organization
  • Strong leadership, coaching and team building skills
  • Excellent negotiating, analytical and organizational, problem solving skills with a high sense of urgency
  • Self-directed and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
  • Computer literate with proficiency in Microsoft Applications, DBS, SIS and Caterpillar Corporate Web Navigation 
  • Willing and able to travel and work flexible hours in support of the business needs
  • A valid passport and a valid Driver’s Licence with a clean Driver’s Abstract
 
Toromont is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.
 
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