Parts & Service Sales Representative (PSSR) at Toromont Cat Careers

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City: Sudbury
Province: Ontario
Country: Canada
Job ID#: 5684

Reporting To: Branch Manager

Do you have high integrity and strong work ethic?  We are seeking a talented Parts & Service Sales Representative (PSSR) to establish, qualify and maintain contact with our customers in the region and increase sales of parts and service solutions through technical expertise and exceptional relationship building with the maintenance planners.

Key Accountabilities

  • Demonstrate safe and environmentally sound work behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
  • Promote and increase parts and service sales, exchange components and provide customer support to secure agreements and grow the overall territory
  • Assist in the development of programs to achieve objectives aligned with the department to support existing and prospective customer base
  • Assist in building marketing/prospecting plans and closing strategies for new business
  • Conduct presentations to promote Caterpillar, Jungheinrich, Mitsubishi, Kalmar, Manitou, Promatch (all competitive models) parts and service through our service facilities
  • Collaborate with customers to reduce the operating cost of their fleet through Repair before Failure, Preventative Maintenance, Predictive Maintenance, Fleet Management Services
  • Collaborate with respective MSRs and ISRs to promote a team selling approach
  • Develop and implement a yearly territory plan aligned with regional and Corporate objectives
  • Keep customers current on new products and offerings from Caterpillar
  • Monitor any competitive literature or advertising to ensure our customers receive the fairest price possible

Key Qualifications

  • Post Secondary Education with a technical focus and/or 5+ years proven experience in product support  sales
  • Safety conscious with a technical/mechanical aptitude and knowledge of service/maintenance agreements, the sales process and solutions based presentations
  • Results driven and enthusiastic for consistently providing superior customer service and comprehensive territory management
  • Strong planning, analytical and negotiating skills with the ability to recommend effective solutions and influence decision making
  • Excellent communication and interpersonal skills to build and nurture strong customer relationships and build new business 
  • Organized with strong business and financial acumen, accuracy and attention to detail
  • Ability to prioritize and deliver results in a fast paced environment with constantly changing priorities and aggressive deadlines
  • An improvement mindset and self-motivated team player with experience collaborating with diverse cross functional groups
  • Willing and able to travel and work flexible hours in support of business needs
  • A valid Driver's Licence and clean Driver's Abstract 



Toromont is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.