Remote Parts Counter Person at Toromont Cat Careers

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City: Detour Lake
Province: Ontario
Country: Canada
Job ID#: 5656

Reporting To: Parts Supervisor

If you have high integrity and a good work ethic, we want you on our team. The Remote Parts Counter Person plays a vital role in service operations and is the key customer contact for advising and distributing parts and providing superior service consistently.
 
Note:  Rotational Schedule of 2 weeks in / 2 weeks out. Remote site premium is applicable.

Key Accountabilities

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Coordinate the daily functions of the parts operations, including procuring, ordering, backorders, core processing, picking and delivery of parts to internal and external customers
  • Process email and phone orders as well as sell parts over the counter
  • Ensure customers requirements are met in an efficient, knowledgeable and professional manner
  • Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the Cat standards
  • Process all core returns and warranty parts

Key Qualifications

  • Post Secondary Education and 3+ years experience on a parts counter or inside sales position
  • Technical/mechanical aptitude and/or background in heavy equipment / truck equipment
  • Highly safety conscious, customer centric with strong interpersonal skills and relationship building capacity
  • Exceptional communication and organizational skills
  • Ability to effectively prioritize and adapt in a fast-paced environment
  • Self starter, independent and a team player with a sense of urgency
  • Computer and systems literate with proficiencies with DBS, Excel and Word
  • Knowledge of Cat SIS, or experience with Toromont parts operations would be an asset
  • Must be willing and able to work flexible hours in support of the business needs
  • A valid Driver's License with a clean driver’s abstract
 
Toromont Cat is an equal opportunity employer who recognizes and values diversity.
 
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