Technical Training Supervisor at Toromont Cat Careers

City: Concord
Province: Ontario
Country: Canada
Job ID#: 5613

Reporting To: Training and Technical Support Manager

Do you have high integrity and strong work ethic?  We are seeking an experienced Technical Training Supervisor to provide leadership to our Technical Training team and collaborate with Service Operational Leaders to develop our Technicians and customers with quality technical training on Caterpillar product lines. 

Key Accountabilities

  • Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont's Health and Safety Policies, Programs and initiatives 
  • Ensure all department employees and Toromont visitors in training comply with established safety rules
  • Provide excellent customer service as the key contact for Technical Training requirements
  • Provide leadership in the training department to ensure KPI targets are met
  • Deliver classroom training in support of the business demands
  • Promote customer satisfaction, follow up on quality of training and collaborate with Apprenticeship Specialist to ensure Apprentice Program needs are met
  • Train and coach team members to meet and exceed customer and business expectations and administer performance evaluations
  • Create quotes and review/prepare invoices for internal and external customers
  • Investigate and report accidents or near misses
  • Identify and resolve issues by initiating corrective actions when necessary
  • Encourage continuous improvement for the Training Department through regularly scheduled meetings and associated training
  • Assist the Training Manager with the management of fixed assets in the Training Department and preparation for capital expenditures

Key Qualifications

  • Post-Secondary Education with a technical focus and up to 3 years’ experience in a supervisory position within a shop environment
  • Highly safety conscious with a solid technical aptitude for heavy equipment, Caterpillar, competitive product lines and current marketplace industry knowledge
  • Customer centric with strong leadership, efficient coaching and effective team building skills
  • Exceptional communication, relationship development and interpersonal skills
  • Ability to drive sales with strong negotiation, analytical and organizational skills
  • Mindset for continuous improvement,  excellent problem solving and conflict management skills
  • Proven business and financial acumen with effective decision making
  • Sense of urgency, independent and a team player with high initiative and integrity
  • Self-directed and adaptable to changing and multiple priorities to meet aggressive deadlines in a fast paced environment
  • Computer and systems literate with proficiencies in Microsoft Applications including Excel, Word and Outlook
  • Knowledge of CAT Corporate Web Navigation, DBS, SIS or experience with Toromont operations would be an asset
  • Willing and able to work flexible hours in support of the business needs
  • Valid Driver's License and clean Driver's Abstract
  • Fluent in both English and French spoken language would be an asset

 

Toromont is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.
 
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