Inside Sales Representative at Toromont Cat Careers

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City: Winnipeg
Province: Manitoba
Country: Canada
Job ID#: 6796

Reporting To: Customer Service Manager

If you have high integrity and a strong work ethic, we want you on our team!   We are seeking a talented Inside Sales Representative (ISR) to support and build positive relationships with both internal and external customers in order to achieve both individual and company goals in the assigned region. This opportunity could ultimately lead to an Outside Sales Representative (PSSR or MSR) position for successful incumbents.

Key Accountabilities

  • Demonstrate safe work and environmentally sound behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
  • Re-establish, qualify and maintain contact with small to medium-sized customers to increase sales
  • Proactively generate parts and service and equipment sales leads and manage accounts in an assigned territory through weekly communication with customers
  • Employ a disciplined call campaign, update customer account information and develop relationships to maintain accurate account and machine profiles
  • Promote all aspects of the Dealership and provide equipment sales leads to Machine Sales Representatives (MSRs)
  • Prospect new business within the assigned territory and qualify equipment for the Dealership’s outside sales organization
  • Determine customer requirements through needs analysis and provide solutions
  • Develop customer quotes and tenders from recommendations made by Technicians and assist with quotes for new contracts
  • Maintain Quote Log System ensuring timely and accurate sales information is provided
  • Administer sales processes and systems including call reports, weekly call plans and other administrative duties in support of the business
  • Assist with the development and administration of the annual territory plans and focus account plans for marketing programs targeted to prospective customers
  • Ensure all sales tools and market intelligence remain current and develop new tools to increase product exposure
  • Establish attainable monthly and yearly objectives intended to reinforce continuous improvement and achievement toward Company goals
  • Assist in the collection of outstanding customer payments and facilitate resolutions/agreements
  • Participate in appropriate training and development i.e. Dealership’s ISR Training Program and attend industry association events

Key Qualifications

  • Post Secondary Education and a technical or business background with 2+ years experience in a sales environment as a Lead Sales Generator
  • Safety conscious and customer centric with effective relationship building through all levels
  • Heavy equipment industry/competitors market knowledge and/or a technical aptitude
  • Experience prospecting customers via telephone, email or a social network  
  • Exceptional communication and interpersonal skills to work with cross functional teams
  • Highly organized with proven analytical aptitude, attention to detail and a sense of urgency
  • Strong business and financial acumen with effective decision making
  • Ability to effectively adapt and prioritize in a fast-paced environment, deadline driven environment
  • Self-motivated, independent and a team player with strong initiative and mindset for continuous improvement
  • Computer and systems literate with high proficiencies with Excel and Word
  • Knowledge of DBS, CAT SIS, or experience with Toromont operations would be an asset
Toromont is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.