Product Support Manager (Rotation) at Toromont Cat Careers

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City: Mary River
Province: Nunavut
Country: Canada
Job ID#: 6779

Reporting To: Operations Manager

The Product Support Manager will carry total responsibility for a portion of the Toromont on-site operations and will be a direct liaison with the customer’s operations and maintenance departments at the mine site. Responsible for safety, customer satisfaction, integrity, and growth by maintaining and supporting company objectives through the effective management and growth of the parts and service operations. 
Please note: This position is a Rotational Schedule of 2 weeks in / 2 weeks out. 

Key Accountabilities

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Manage and ensure all branch parts and service objectives are met
  • Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies
  • Lead a high level of customer focus and maintain trusted relationships
  • Review and monitor operational expenses and financial reports
  • Develop and define P&S budgets and reforecasts, as well as manage departmental performance to meet objectives/commitments
  • Develop, implement and manage improvements in all aspects of product support 
  • Lead, inspire and coach employees to achieve personal and corporate objectives
  • Actively pursue business in the territory to support equipment, parts and service
  • Collaborate and work closely with Sales Teams
  • Collaborate, develop and coach the Planning team
  • Work with a sense of urgency and foster a team environment to encourage growth
  • Liaise with the Heavy Equipment group to resolve issues related to sales and service

Key Qualifications

  • Post Secondary Education with a minimum of 5 years experience in a managerial/supervisory position in a related industry
  • Strong technical aptitude with a solid knowledge of the heavy equipment industry and products
  • Customer centric with proven leadership, coaching, mentoring and people development skills
  • Solid business acumen with the ability to oversee financial operations
  • Experienced with planning and budgeting with strong organizational skills and the ability to manage multiple and often competing priorities in a fast-paced, deadline driven environment
  • A strategic thinker with excellent analytical and problem solving skills
  • Effective communication and strong interpersonal skills to deal with customers and all levels of employees, including Senior Executives and Regional General Managers
  • Solid understanding of Caterpillar and Toromont operating policies and procedures
  • Computer literate with proficiency in Microsoft Applications, DBS and SIS
  • Willingness to travel and must possess a valid Driver’s License with a clean driers abstract
Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.