Inside Sales Representative, Power Systems at Toromont Cat Careers

City: Brampton
Province: Ontario
Country: Canada
Job ID#: 5605

Reporting To: Product Support Sales Manager

Through customized engineering, packaging, design and building complete control and switchgear systems with the latest technology, TOROMONT POWER SYSTEMS has become an industry leader in the supply of Generators and Electric Power utilizing Caterpillar engines. 
Do you have high integrity and strong work ethic?  We are seeking an enthusiastic Inside Sales Representative (ISR), Power Systems to focus on annual parts and service revenue growth through proactive sales communications and relationship building as the key contact for assigned customers. This ISR will also focus on supporting our outside PSAMs including business and process administration.

Key Accountabilities

  • Demonstrate safe workplace safety, environmentally sound behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
  • Establish, qualify, build and manage customer relationships with small to medium sized customers (up to 750 accounts) 
  • Plan and execute communication campaigns for both inbound customer inquires and outbound follow up
  • Provide product support solutions with a focus on current promotions, preventive maintenance programs and consumables
  • Provide inside sales support and directly contribute to the achievement of annual sales revenue targets with the Product Support Account Managers (PSAMs) serving the electric power generation, marine, rental and industrial market segments
  • Develop short to medium (1-2 years) range territory plans to prospect new business within the assigned customer base
  • Distribute new Parts and Service leads, market and competitive information to the appropriate PSAMs
  • Contribute to the development and administration of Power Systems Parts and Service Marketing Programs
  • Maintain Quote Log System to ensure timely and accurate sales information
  • Develop customer quotes and tenders from recommendations made by technicians and assist with quotes for new contracts to ensure all Toromont financial and risk management objectives are met
  • Track and analyze quoting activities and provide feedback on deals won/lost performance
  • Collaborate with the Field Service Team to ensure all PM Service Reports are current
  • Participate in the collection of outstanding customer payments and facilitate resolutions/agreements related to issues surrounding parts and service work performed
  • Maintain and administer related processes and systems including call reports , weekly call plans, PM Quoter, CSA Builder and other administrative duties in support of the business
  • Participate in appropriate industry associations, training sessions and customer event

Key Qualifications

  • Post Secondary Education with a technical focus and 2-5 years experience in a customer facing position
  • Safety conscious with relevant industry knowledge (Electric Power Generation, Industrial, Marine)
  • Knowledge of diesel and gas engines, generators, switchgear and transfer switches
  • Customer centric with superior communication and interpersonal skills
  • Excellent conflict resolution and relationship building skills to collaborate with cross functional teams at all levels
  • Solid business and financial acumen with engaging presentation skills and a mindset for continuous improvement
  • Highly organized with attention to detail, strong planning and negotiation skills
  • High aptitude for delivering results with a sense of urgency in a fast-paced, demanding, deadline-driven environment with constantly changing priorities
  • Extremely computer literate with proficiencies in contact management and MS Office Applications
Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont is committed to accommodating employees with disabilities.