Product Support Manager at Toromont Cat Careers

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City: Detour Lake
Province: Ontario
Country: Canada
Job ID#: 5567

Reporting To: Remote Site Operations Manager

Our Product Support Manager is responsible for the integrity, growth and profitability of Detour Lake - Remote Site by maintaining and supporting company objectives through the effective management and growth of the parts and service operations.
**Please note: This position is a Rotational Schedule of 2 weeks in / 2 weeks out**

Key Accountabilities

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Manage all branch parts and service objectives and ensure they are met
  • Provide administrative and policy guidance to direct reports on Toromont and Caterpillar policies
  • Lead a high level of customer focus and maintain trusted relationships
  • Review and monitor operational expenses and financial reports
  • Develop and define P&S budgets and reforecasts, manage departmental performance to meet objectives/commitments
  • Develop, implement and manage improvements in all aspects of product support 
  • Lead, inspire and coach employees to achieve personal and corporate objectives
  • Actively pursue business in the territory to support equipment, parts and service
  • Collaborate and work closely with Sales Teams
  • Collaborate with, develop and coach Planning Team
  • Work with a sense of urgency and foster a team environment to encourage growth
  • Liaise with the Heavy Equipment group on both sales and service issues

Key Qualifications

  • Post Secondary Education with a minimum of 5 years experience in a managerial/supervisory position in a related industry
  • Strong technical aptitude with a solid knowledge of the heavy equipment industry and products
  • Customer centric with proven leadership, coaching, mentoring and people development skills
  • Solid business acumen with the ability to oversee financial operations
  • Experienced with planning and budgeting with strong organizational skills and the ability to manage multiple and often competing priorities in a fast-paced, deadline driven environment
  • A strategic thinker with excellent analytical and problem solving skills
  • Effective communication and strong interpersonal skills to deal with customers and all levels of employees, including Senior Executives and Regional General Managers
  • Solid understanding of Caterpillar and Toromont operating policies and procedures
  • Computer literate with proficiency in Microsoft Applications, DBS and SIS
  • Willing and able to travel and possess a valid Driver’s Licence and clean driver’s abstract
Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.