Product Support Manager at Toromont Cat Careers

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City: Thunder Bay
Province: Ontario
Country: Canada
Job ID#: 5554

Reporting To: Branch Manager

Do you have high integrity and strong work ethic?  We are seeking an experienced Product Support Manager who will be responsible for the integrity, growth and profitability of the Branch by maintaining and supporting company objectives through the effective management and growth of the parts and service operations.

Key Accountabilities

  • Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Manage and meet all branch parts and service objectives
  • Provide administrative and policy guidance on Toromont and Caterpillar policies to all direct reports
  • Maintain trusted relationships by leading a high level of customer service
  • Review and monitor operational expenses and financial reports
  • Develop, implement and manage improvements for all aspects of product support 
  • Lead, inspire and coach employees to achieve personal and corporate goals
  • Actively pursue business in the territory to support equipment, parts and service
  • Collaborate and work closely with Sales Teams
  • Provide a sense of urgency and foster a team environment to encourage growth consistently

Key Qualifications

  • Post Secondary Education with a minimum of 5 years experience in a managerial/supervisory position in a related industry
  • Strong technical aptitude with a solid knowledge of the heavy equipment products and industry
  • Safety conscious, customer centric with proven leadership, coaching and team development abilities
  • Effective communication and strong interpersonal skills to deal with internal and external customers at all levels
  • Solid business acumen with the ability to oversee financial operations
  • Mindset for continuous improvement and experienced in planning and budgeting with strong organizational skills 
  • Strategic and influential with excellent analytical and problem solving and conflict management skills
  • Flexible with the ability to manage multiple and often competing priorities in a fast-paced, deadline driven environment
  • Solid understanding of Caterpillar and Toromont operating policies and procedures
  • Computer literate with proficiency in Microsoft Applications, DBS and SIS
  • Willing and able to travel and a valid Driver’s Licence and clean Driver’s Abstract
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.