Product Support Coordinator at Toromont Cat Careers

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City: Ottawa
Province: Ontario
Country: Canada
Job ID#: 5533

Reporting To: Service Supervisor

Do you have high integrity and strong work ethic?  We are seeking a talented Product Support Coordinator who will be accountable for all work orders from opening to execution providing high customer service and effectively assisting with goals and objectives to support the Service Department.

Key Accountabilities

  • Demonstrate workplace safety, environmentally sound, healthy behaviors at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
  • Process service work orders, service reports and payroll
  • Obtain Customer purchase order numbers to support WIP (work in process) processing
  • Generate standard jobs as required by Supervisors and Technicians
  • Expedite Warranty and Goodwill work orders through Warranty Departments
  • Assist in coordination and administration of Customer Service Agreements (CSAs) through contract management software (EMT & PM Scheduler)
  • Monitor WIP Reports with Supervisors and Service Advisors aligned to support company objectives within the invoicing process
  • Assist other Service Departments with scheduling of maintenance and repairs as required

Key Qualifications

  • Post Secondary Education with 2+ years experience in a support/service operations position  
  • Safety conscious with exceptional communication and interpersonal skills to collaborate with cross functional teams at all levels
  • Mindset for continuous improvement, customer centric, organized and analytical with high attention to detail and sense of urgency
  • Ability to effectively adapt and prioritize multiple tasks in a fast-paced, deadline driven environment with competing priorities
  • Self-motivated and flexible team player with efficient time-management, strong business acumen and high initiative
  • Ability to work and grow in a team environment as well as be independent with integrity and proactive problem solving
  • Well-developed computer proficiencies working with Microsoft Word, Outlook, PowerPoint and Excel
  • Knowledge of the Cat Data Information System and DBS would be an asset 
Toromont is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.