Customer Service Representative at Toromont Cat Careers

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City: Sudbury
Province: Ontario
Country: Canada
Job ID#: 5542

Reporting To: Parts Supervisor

If you have high integrity and a strong work ethic, we want you on our team!   We are seeking an experienced and enthusiastic Customer Service Representative (CSR) to be the key internal and external customer liaison for a Major Customer(s) and to coordinate the work flow of parts, services, and commodities across multiple branches relating to this account(s).

Key Accountabilities

  • Demonstrate workplace safety, environmentally sound, healthy behaviors at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
  • Priority contact for urgently required items and backorders
  • Direct and assist warehouse staff to ensure orders are prepped, staged and shipped in a timely fashion
  • Assist Customer(s) with backorder review and tracking as well as finding solutions to meet schedules
  • Organize shipments of Cat and Reman core returns from multiple sites in a timely fashion
  • Attend to the needs and concerns of all necessary branches involved and provide one point of contact on parts related items
  • Arrange carrier shipments of Major Components
  • Communicate and work closely with PSSRs on account(s) to achieve goals pertaining to growth and customer loyalty
  • Stock customer sites with required consumables and parts
  • Process parts warranty claims
  • Provide parts support to on-site Technicians and client group
  • Review and manage parts return process to improve performance
  • Assist with GET and undercarriage planning, stocking, and ordering via available systems
  • Grow commodity business with this account(s)

Key Qualifications

  • Post Secondary Education with 3+ years of Parts or equivalent experience
  • Customer focused with the ability to cultivate and maintain positive customer relationships consistently
  • Highly safety conscious with proven organization abilities
  • Excellent interpersonal, communication and analytical skills with a focus on customer service
  • Self-motivated with the ability to meet strict deadlines in a fast-paced and demanding environment with multiple and often competing priorities
  • Team player with a sense of urgency, high integrity and initiative to deliver quality results and solutions
  • Computer literate across all Microsoft Office programs (A working knowledge of DBS would be an asset)
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.