Service Advisor, Reman at Toromont Cat Careers

City: Concord
Province: Ontario
Country: Canada
Job ID#: 5496

Reporting To: Exchange Manager, Reman

Do you have high integrity and strong work ethic?   We are seeking a talented a Service Advisor, Reman to work in cooperation with the Exchange Specialist, Production Planner and Product Support Coordinator as the primary contact for all internal and external stakeholders with regards to Toromont Reman components and service jobs, utilizing general technical knowledge and customer service skills to provide exceptional service in an effective and timely manner.  The Service Advisor, Reman will also collaborate with the Supervisors and Coordinators to ensure quotes, timelines and processes are maintained to support accurate and timely WIP processing. 

Key Accountabilities

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Manage customer inquiries as the primary contact for all exchange and flip component sales to branches, remote mine sites, service jobs and walk in customers
  • Review back order report daily, fill backorders and create customer purchase orders as required
  • Complete customer quotes as required and obtain quote approvals
  • Schedule component repairs and rebuilds with the Service Planner and Production Supervisors
  • Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for component repairs
  • Provide customer support for incoming calls and effective follow up during and after component repairs 
  • Open and structure work orders, upload into Service Scheduler and put in the proper bay  
  • Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
  • Provide shipping instructions to the site

Key Qualifications

  • Post-Secondary Education in a technical/mechanical program and/or a minimum 5 years experience in service operations
  • Safety conscious with a technical aptitude and basic knowledge of Caterpillar and competitive product lines
  • Highly customer centric and a strong team player with a sense of urgency
  • Exceptional communication and interpersonal skills with a proven ability to work effectively within cross functional teams
  • Attention to detail, efficient time-management and effective planning skills with the ability to quickly adapt to multiple and often changing schedules and priorities in a deadline driven environment
  • Improvement mindset and self-directed with high integrity and initiative to be proactive in problem solving
  • High proficiency in Microsoft Office Applications including Excel, Word and Outlook (experience with DBS and SIS would be an asset)
  • Willing and able to work flexible and on call business hours in support of the business
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.