Remote Parts Counter Person (Rotation) (2 Positions) at Toromont Cat Careers

City: Various Locations
Country: Canada
Job ID#: 5408

Reporting To: Project Manager

If you have high integrity and a good work ethic, we want you on our team. Our Remote Parts Counter Person plays a vital role and is the key customer contact for advising and distributing parts and providing superior service consistently.
**Please note: Rotational Schedule of 2 weeks in / 2 weeks out. Remote site premiums are applicable** 

Key Accountabilities

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Coordinate the daily functions of the parts operations, including procuring, ordering, backorders, core processing, picking and delivery of parts to internal and external customers
  • Process email and phone orders as well as sell parts over the counter
  • Ensure customers’ requirements are met in an efficient, knowledgeable and professional manner
  • Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the Cat standards
  • Process all core returns and warranty parts

Key Qualifications

  • Post Secondary Education and 3+ years’ experience on heavy equipment or truck parts counter/inside sales
  • Safety conscious with a technical/mechanical aptitude and/or background in heavy equipment/truck equipment
  • Exceptional communication and strong interpersonal skills with a capacity for building relationships
  • Customer centric with strong organizational skills and a mindset for continuous improvement
  • Ability to effectively prioritize and adapt in a fast-paced environment
  • Self-starter, independent and a team player with a sense of urgency
  • Computer and systems literate with proficiencies in DBS, MS Excel and MS Word
  • Knowledge of Cat SIS, or experience with Toromont parts operations would be an asset
  • Willing and able to work flexible hours in support of the business’ needs
  • A valid Passport and a valid Driver’s Licence with a clean Driver’s Abstract


Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.