Parts Counter Person (Level 2) at Toromont Cat Careers

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City: Thunder Bay
Province: Ontario
Country: Canada
Job ID#: 5389

Reporting To: Parts Supervisor

If you have high integrity and a strong work ethic, we want you on our team!   We are seeking a technically strong Parts Counter Person to play a vital role in customer service at our Branch as the key customer contact for advising and distributing parts and consistently providing superior service.

Key Accountabilities

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times in support of Toromont’s Health and Safety Policy, Programs and initiatives
  • Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
  • Manage parts inquiries and correspondence effectively over the parts counter, through email and by phone in a timely and courteous manner
  • Manage the daily functions of the parts operation, including sourcing, procuring and ordering parts, following up on backorders and credits, conducting inventory counts, processing cores and warranties as well as building hydraulic hoses for both internal and external customers
  • Provide on call service as required, at times on weekends and evenings


Key Qualifications

  • Post Secondary Education and 3+ years proven experience working in a parts operation
  • Safety conscious and technical knowledge specific to the heavy equipment/truck parts industry would be an asset
  • Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
  • Solid sales acumen with skills necessary to proactively and effectively link product knowledge to customer needs
  • Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced deadline driven environment
  • A positive self-motivated, team player with a sense of urgency and attention to detail
  • Computer and systems literate with proficiencies in Microsoft Applications
  • Knowledge of DBS, CAT SIS, or experience with similar systems would be beneficial
  • Willing and able to work flexible hours in support of the business needs
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.