Key Account Manager, Mining at Toromont Cat Careers

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City: To Be Determined
Country: Canada
Job ID#: 5374

Reporting To: General Manager, Mining

Do you have high integrity and strong work ethic?  We are seeking an experienced Key Account Manager, Mining that will maintain and enhance the business partnership between Toromont CAT and our major mining customers by providing complete customer service solutions to local mining sites, and help our customers reduce total cost per tonne/oz of their mining operations.

Key Accountabilities

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Manage the assigned territory with new and existing accounts to ensure Company goals and values are met
  • Develop and maintain customer relationships through regular on site visits (surface and UG)
  • Manage relationships with the local Branch Managers/Product Support Managers to ensure annual parts and service budgets are aligned with customer's projected needs and Branch targets
  • Create and monitor sales objectives in collaboration with the Mining Team and Local Branch Manager
  • Assist Regional Branch with day to day site specific requests including CSA (Customer Support Agreements) contracts, parts and service labour planning
  • Coordinate quarterly mine site partnership meetings with Branch, mine management  and procurement team accordingly
  • Co-operate with engineering firms on related mine expansion projects for existing mining operations
  • Assist in creating and monitor progress in specific, measurable goals (Customer Loyalty, Profitability and Accounts Receivables management)
  • Assist Mining Fleet Analysts with cost reduction projects and ensure the Product Support Team has the necessary resources to execute on the expected deliverables (metrically driven CI initiatives)
  • Develop strong relationships with supplier/manufacturer sales representatives to continually promote our product offering
  • Ensure that Caterpillar and Toromont CAT partnership agreements are executed in good faith by all organizations
  • Adhere to Company policies related to: call reports, lost sales reporting, product training, sales call planning, budgeting and expense policies

Key Qualifications

  • Post-Secondary Education (mining, mechanical, geological engineering preferred) and 3+ years of experience in the mining/mineral industry
  • Solid knowledge of underground, surface mining equipment and operations processes (related WHMIS and Common Core training)
  • Technical industry knowledge related to mining processes and/or heavy mobile equipment
  • Highly safety conscious, customer-centric, flexible, diplomatic and collaborative with excellent presentation skills
  • Influential leader with strong negotiation, superior interpersonal and communication skills
  • Proven ability to develop and nurture trusted and long term partnerships internally, externally at all levels (mine operations to executive level)
  • Analytical with enhanced listening and problem solving skills, current on market conditions and business drivers
  • Deliver results in a fast-paced, demanding and deadline driven environment
  • Motivate others to adapt to changing priorities and environments
  • Solid business and financial acumen with a sense of urgency and attention to detail
  • Computer literate with proficiency in Microsoft Applications and other customer programs
  • Bilingual (English & French) preferred
  • Willing and able to travel extensively throughout Canada and a valid Driver’s Licence and clean Driver's Abstract



Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.