Mining Application Specialist - Surface Drills, Wheel Loaders & Support Equipment at Toromont Cat Careers

City: Concord
Province: Ontario
Country: Canada
Job ID#: 5238

Reporting To: General Manager, Mining

Our Mining Application Specialist – Surface Drills, Wheel Loaders and Support Equipment will conduct application studies for our mining customers using FPC, EIA/VET, and other CAT software. As a key member of our Mining Group, this Mining Application Specialist will champion new technology initiatives within Toromont Regions offered by CAT and evaluate new product introductions within the market.
Note: The preferred location would be Concord, but there will be flexibility depending on the candidate.

Key Accountabilities

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Direct sales support for the Mining Key Account Managers (KAMs) and our Machine Sales Representative (MSR) with mining accounts with major, junior and mining contractor accounts
  • Conduct application studies/analyses and deliver product or practice recommendations for surface mining
  • Prepare Request for Quotations/Proposals whilst advising on productivity and cost per tonne analysis
  • Support Mining KAMs and Remote Site Management in the implementation of Continuous Improvement projects associated with mining applications and operations
  • Work in collaboration with customers and consultants to model future costs and production to support feasibility studies 
  • Partner with Sales and Product Support Management to ensure that product modifications do not violate product warranty or compromise overall safety
  • Provide technical assistance for Regions and Branches with mining projects and machine applications related to mining 
  • Highlight mining machine application examples within Toromont (MSR and PSSR Teams
  • Travel to remote mining sites as required to ensure consistent messaging and customer service

Key Qualifications

  • Post-Secondary Education with a technical focus and/or 5+ years proven experience in product support and a strong knowledge of the Caterpillar Heavy Equipment Product Line. Preference will be given to Degrees in Mining or Mechanical Engineering
  • Preference will be given to bi-lingual candidates (French, English)
  • Specialized for a minimum of 3 years in the mining industry and experience in applications (drills, wheel loaders, surface support equipment)
  • Strong technical aptitude with a solid knowledge of mining products supported by Toromont Cat
  • Highly safety conscious, results driven and enthusiastic for consistently providing superior customer service
  • Excellent communication, interpersonal, organizational skills with high accuracy and attention to detail
  • Technical/Mechanical/Electrical aptitude and knowledge with a focus on mobile equipment
  • A self-motivated team player with a strong relationship building capacity and experience working with diverse cross functional groups
  • Ability to prioritize and deliver results in a fast paced environment with aggressive deadlines
  • Strong planning, analytical skills with the ability to recommend effective solutions
  • Willing and able to travel to remote mine sites and work flexible hours in support of business needs
  • Computer literate with proficiency in Microsoft Applications, especially MS Excel, PowerPoint
  • A valid Driver's License and clean Driver's Abstract
Toromont Cat is an equal opportunity employer who recognizes and values diversity. Upon request, Toromont is committed to accommodating employees with disabilities.