Field Service Technician, Heavy Equipment at Toromont Cat Careers

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City: Thunder Bay
Province: Ontario
Country: Canada
Job ID#: 5110

Reporting To: Service Supervisor

Do you have high integrity and strong work ethic?  Our Field Service Technicians are critical to the business and what make Toromont Cat a trusted dealer.  We are seeking Licensed Field Service Technicians to join our team and continue to build strong customer relationships through regular on site visits and high standards for top service.

Key Accountabilities

  • Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
  • Diagnose mechanical problems using Caterpillar testing equipment
  • Maintain quality workmanship to repair Caterpillar equipment within the established time standards in the shop and out in the field
  • Prepare accurate service and repair reports in an accurate and timely manner
  • Maintain excellent communication and trusted customer relationships through regular on site visits

Key Qualifications

  • A valid Heavy Equipment Technician Licence with a minimum of 5 years experience in repair and service of heavy equipment both in a shop and in out in the field
  • Highly safety conscious with diverse knowledge of Caterpillar products and systems
  • Basic knowledge of cutting, welding and fabrication
  • Able to read and understand prints, drawings and technical bulletins
  • Analytical with knowledge of mechanics in electrical and hydraulic systems
  • Customer centric with excellent relationship management, interpersonal and communication skills
  • Proven ability to complete repairs/service within established time guidelines in a busy, fast paced environment where priorities are constantly changing
  • Self-directed team player with strong initiative, business acumen and integrity
  • Focused, energetic and organized with superior attention to detail and a sense of urgency
  • Willing to work flexible shifts to meet the demands of the business, including afternoon shifts
  • Strong computer skills and familiarity with Cat systems (ET and SIS would be beneficial)
  • Knowledge of competitors’ equipment would be an asset
  • Adaptable to on-call working schedules and willing to work in all weather conditions
  • Preference will be given to candidates willing and able to travel to various locations in Toromont Cat Dealer territory
  • A valid Driver’s Licence (DZ Licence required) with a clean Driver’s Abstract
 
Toromont Cat is an equal opportunity employer who recognizes and values diversity.  Upon request, Toromont will accommodate any applicant with disabilities throughout the recruiting processes, including any required applications, interviews and/or assessments.
 
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